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Last Update: November 18th, 2018
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable.
To follow-up on the status of your return, please contact us at cufflapel@gmail.com.
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at [•] with details of the product and the defect. You can send the item you consider defective to:
3A, Jalan PSK 5, Pusat Perdagangan Seri Kembangan, 43300 Seri Kembangan, Selangor
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
To return the item you purchased, please mail it to:
3A, Jalan PSK 5, Pusat Perdagangan Seri Kembangan, 43300 Seri Kembangan, Selangor
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
If you are not entirely satisfied with your purchase, we’re here to help.
We do not accept returns or exchanges unless the item you purchased is defective. We will ensure the Items we post out to you are going through a Quality Checking. If you still received a defective item, please contact us at [cufflapel@gmail.com] with details of the product and the defect. You can send the item you consider defective to:
3A, Jalan PSK 5, Pusat Perdagangan Seri Kembangan, 43300 Seri Kembangan, Selangor
Before you return a product, please make sure that:
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Unfortunately, Custom Made Items are non-refundable and non-exchangeable. Please notify us if you need alteration. Alteration Fees will be charged accordingly if customer did not point out the unfit issue during the collection of goods or fitting.
If you have any questions about our Returns and Refunds Policy, please contact us: